FREQUENTLY ASKED QUESTIONS

 

Shipping Information

Australia – Retail orders sent to an Australian address have a flat-rate and are sent via Australia Post Up to 500g = $10 Up to 1kg = $15 International – Postage for international retail orders are automatically calculated based on the destination and weight and is sent via Australian Post.

Wholesale Customers – Incense Wholesale Australia

Australia – Wholesale orders within Australia is automatically calculated based on destination and weight and is sent via Australian Post. International – Shipping for international wholesale orders is automatically calculated based on destination and weight and is sent via Australian post. For international orders, please contact us at incense@reincense.com.au

Delivery

Orders are processed within 24-48 hours Monday to Friday. Delivery is generally within 1-5 business days for Australian orders (except Western Australia and some regional areas which can take up to 7 days). International deliveries are generally within 7-14 working days.

Returns

If there is a fault with a product please contact us immediately at incense@reincense.com.au to resolve the problem. All claims must be made within 7 days of receipt of goods. We do not refund for change of mind.

Modifications/Cancellations

In the event that you wish to modify your order, you will need to do so at least 24 hours prior to your order dispatching Re Incense. Please contact us as soon as possible at incense@reincense.com.au

This statement applies to the https://reincense.com.au/ website that is owned by Re Incense (“the Owner”)

Collection of Information

It is necessary that we collect personal information about you and your business for the purposes of providing the services offered on this website. You have rights in relation to this information and this document sets out these rights.

What we collect

The Owner collects your name, address, contact details and various other items of information relating to your usage of the site and your other business dealings with the Owner.

What we use it for

Your personal information is only used for the purposes of providing the services offered through this website and for the purpose of better marketing the Owners products and services to you and your business.

What we do not use it for

The Owner will not sell your personal information to other parties for their use in their, or others, promotional activities.

Storage of Information

Your information is kept in a database that is protected by a login and password. Every effort is made to secure this database to prevent your personal information being obtained by third parties.

Cookies

The storing of cookies on your machine is necessary to identify a buyer during a session on this website. These cookies currently expire within 30 minutes, so if no activity (i.e. page loads) occurs within that limit, the cookie is destroyed and a new one created identifying a new session. The previous information is not retained for that new session.

Credit Card

Credit Card transactions are processed in Australian Dollars using:

  • payment pages which complies with the Industry standard and use TSL 1.0 (SSL 3.0)
  • a 128-bit SSL encryption
  • secure SSL tunnel to connect to the payment gateway

Definitions

“User” means the person or entity using the website.
“Owner” means the company that owns the website, Re Incense
“Service Provider” means the company providing the website content management system and hosting services to the Owner for the website.
“Website” means “https://www.reincense.com.au/

Unavailability

From time to time information that would normally be available through the site (including supplier’s catalogues) may not be able to be accessed online because of technical or other problems. The Owner and the Service Provider expressly excludes liability to any User of this site in respect of the unavailability of content regardless of whether or not this unavailability is caused by the negligence of the Owner or the Service Provider.

Privacy and Storage of your personal information

It is necessary for the Owner to capture information about you in order to provide the services offered through this website. The use of the information and your rights in respect of it is set out in the Privacy Statement on this Website.

Copyright

Material on this site is all the copyright of the Owner Re Incense or the Service Provider and the copying or use of this information is not permitted unless prior written permission is received from the site owner.

Credit Card

Credit Card transactions are processed in Australian Dollars using:

  • payment pages which complies with the Industry standard and use TSL 1.0 (SSL 3.0)
  • a 128-bit SSL encryption
  • secure SSL tunnel to connect to the payment gateway

SUBSCRIBE

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Re Incense
Mornington Peninsula
Victoria, Australia
M: +61 0400 111 664
E: incense@reincense.com.au

Sign up to hear about our latest updates, new incense products, special promos and subscriber-only discounts.
Re Incense
Mornington Peninsula, Victoria, Australia
M: +61 0400 111 664
E: incense@reincense.com.au